Every license includes support for the period shown on your plan (Envato licenses include the support period you bought on Envato). Your remaining support is shown on each license under My licenses.
What support includes
- Help installing the product on a server that meets its requirements.
- Answers to questions about the product's features and settings.
- Fixes for bugs in the product as we supplied it.
- Help activating your license and moving it to a new domain.
What it does not include
- Customisation, new features or design changes (available as paid work).
- Problems caused by modified code, third-party plugins or hosting configuration.
- Server administration, email delivery setup at your host, or general programming training.
How to get help
Open a ticket from your account under Support. Include the product name and version, what you did, what you expected and the exact error message or a screenshot. We reply within 2 business days (Monday to Saturday, excluding public holidays in India).
Renewing support
When support ends, the product keeps working and you can still download updates during your update period. Renew support from the product page at the renewal price shown.