- Go to Support in your account and click New ticket.
- In the subject, name the product and its version; in the message, paste your license key.
- Describe what you did, what you expected and what happened. Paste the exact error message.
- Attach a screenshot if it helps, then submit.
We reply by email and in the ticket, usually within one business day. Support covers installation help and bug fixes while your support period is active.